Delivery, returns, warranty & privacy

1. Delivery & collection

• All goods are dispatched from our warehouse in Midrand, South Africa.
• You can collect from our office (Mon–Fri, 9am–4pm). Please bring or save the directions.
• Shipping charges are quoted with your order and paid by the customer.
• Export to Botswana, Namibia, Eswatini, Zimbabwe, Zambia and Mozambique: ask us for an export quote. With proof of export, VAT can be zero-rated.

2. Returns & refunds (unused goods)

• Return window: returns must be requested within 9 (nine) calendar days from the date of delivery.
• Condition: items must be unused, undamaged and in their original packaging.
• Restocking fee: a 9% handling and restocking fee is deducted from the refund.
• Shipping: the original delivery charge and the return freight cost are deducted from the refund.
• How to return: email icm@lantic.net with your order number and the reason for the return.
• Once approved, refunds are processed within 48 hours. Your bank may take extra time to clear the funds.

Goods that are defective are handled under the warranty below. Your rights under the Consumer Protection Act are not affected.

3. Warranty claims & repairs

• Incubators carry a 12-month warranty unless the product page states otherwise (for example, the 5250 egg commercial incubator has a 2-year warranty). Other machines carry a 6 or 12-month warranty as stated.
• For warranty claims or repairs, contact us at icm@lantic.net or 011 312 3393 with your order number and a description of the fault.
• Transport and freight costs for warranty returns are for the customer’s account, unless we agree otherwise in writing.
• The warranty is void if the machine has been tampered with or used outside its specifications.

4. Payment

• Prices are in South African Rand and include VAT unless stated otherwise.
• Pay by EFT or at our office. We do not accept cheque deposits.
• Goods are released once payment has cleared in our account. Payments from other banks can take up to 48 hours to clear.
• Prices and specifications may change without notice. Your quote or proforma invoice confirms the final price.

5. Privacy notice (POPIA)

ICM Industries (“we”) respects your privacy and processes personal information in line with the Protection of Personal Information Act, 2013 (POPIA).

What we collect

• Your name, farm or company, phone number, email address and delivery address.
• What you ask us about and what you order.
• Basic website usage data through Google Analytics (pages visited, device type, approximate location).

Why we use it

• To answer your enquiry, prepare quotes and proforma invoices, process orders, deliver goods and handle warranty claims.
• To meet legal duties, such as tax records.
• To understand how our website is used so we can improve it.

We do not sell your information and we do not send you marketing unless you ask us to.

Who we share it with

• Couriers, to deliver your order.
• FormSubmit, the service that emails our website enquiry form to us. It processes form submissions outside South Africa.
• Google (Analytics and Maps), which may process usage data outside South Africa.
• Authorities, such as SARS, where the law requires it.

How long we keep it

We keep enquiry details only as long as needed to help you, and order and invoice records for as long as tax law requires.

Your rights

You may ask to see the personal information we hold about you, ask us to correct or delete it, or object to how we use it. Email icm@lantic.net or call 011 312 3393. You can also complain to the Information Regulator: inforegulator.org.za.

Cookies

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